Booking & Appointments
What are your opening hours?
Our opening hours vary slightly between our two salons.
Gosport
- Tuesday: 9:00am – 8:00pm
- Wednesday: 9:00am – 8:00pm
- Thursday: 9:00am – 8:00pm
- Friday: 9:00am – 6:00pm
- Saturday: 8:30am – 5:00pm
- Sunday & Monday: Closed
Fareham
- Tuesday: 9:30am – 8:00pm
- Wednesday: 9:00am – 6:00pm
- Thursday: 9:00am – 8:00pm
- Friday: 8:30am – 6:00pm
- Saturday: 8:30am – 6:00pm
- Sunday & Monday: Closed
Do I need a patch test?
Yes. If you haven’t had a patch test or visited us for a colour or tint appointment within the last 6 months, you’ll need a patch test at least 24 hours before your appointment.
I can’t make it in for a patch test. Can I still have my appointment?
Some services can be carried out using alternative products, although this may affect the final result, so we strongly recommend having a patch test whenever possible.
Patch testing is mandatory for:
- Eyelash lifts
- Eyelash tinting
- Brow tinting
- Permanent colour services
- Hair colour services
How do I book an appointment?
You can book by:
- Calling your preferred salon – 01329 828235 for Fareham. 02392 584444 for Gosport.
- Visiting us in person
- Booking online through our booking portal
Do you accept walk-ins?
Yes! If we have availability, we’ll always do our best to accommodate walk-in appointments.
Can I book online?
Absolutely! Simply visit our online booking portal to choose your salon, stylist and appointment time.
Do you require a deposit?
Yes. We require a 50% deposit to secure your appointment.
Deposits are:
- Transferable if you cancel with more than 48 hours’ notice
- Non-refundable for cancellations made within 48 hours of your appointment
Hair Services
How long will my appointment take?
Appointment times vary depending on your service and desired result.
As a guide:
- Cut & Blow Dry: 45–60 minutes
- Standard Colour Services: 2–4 hours
Do you offer consultations before colouring?
Yes.
Our colour consultations cost £10 and include:
- A discussion with your stylist
- A patch test
- Personalised service recommendations
- An accurate quotation
Can you correct colour done at another salon?
Absolutely.
Our experienced colour specialists regularly carry out colour corrections. We recommend booking with one of our Senior Stylists or above for this service.
Do you offer ammonia-free or vegan colour?
Yes. We offer both ammonia-free and vegan-friendly colour options.
Do you offer treatments for damaged hair?
Yes.
We have an extensive treatment menu and will recommend the most suitable treatment based on your hair’s condition and needs.
Pricing
How much do your services cost?
Our full price list is available on our website.
If you’re unsure which service to book, we recommend arranging a consultation so we can discuss your goals and provide an accurate quotation.
Is there an extra charge for long or thick hair?
Sometimes.
If your appointment requires extra time due to hair length, thickness or the complexity of the service, an additional charge is applied in 15-minute increments. Your stylist will discuss this with you during your consultation.
Do you sell gift vouchers?
Before & After Your Appointment
Should I wash my hair before my appointment?
Unless we’ve specifically advised you to, there’s no need.
For colour appointments, we do recommend shampooing beforehand if you have heavy product build-up that could affect colour development.
What aftercare products do you recommend?
Your stylist will recommend professional aftercare products tailored specifically to your hair type, lifestyle and treatment.
Salon Information
Where are you located?
Fareham Salon
70 Arundel Drive
Fareham
PO16 7NU
Gosport Salon
1 Stokesway
Stoke Road (opposite Waitrose)
Is parking available?
Yes.
- Fareham: Free parking directly outside for up to 4 hours
- Gosport: Free 3-hour parking opposite the salon at Jamaica Place
Are your salons wheelchair accessible?
Yes.
Both salons have ramps and accessible access.
Our Fareham salon also features floor-level basins for added comfort.
Do you offer free Wi-Fi?
Yes.
Complimentary Wi-Fi is available, so you’re welcome to work, browse or relax during your appointment.
Can I bring children?
Of course.
We have seating areas where your children can comfortably sit with you during your appointment.
Is your salon pet friendly?
Yes!
We’re happy to welcome well-behaved dogs. Please note we do have a salon dog that is sometimes in, so visiting pets should be comfortable around other dogs.
Salon Policies
What is your cancellation policy?
Appointments cancelled with less than 48 hours’ notice are chargeable.
What if I’m not happy with my hair?
Your satisfaction is extremely important to us.
If you’re unhappy with your service, please get in touch as soon as possible so we can put things right.
Do you guarantee your work?
Yes.
We stand behind the quality of our work and always aim to ensure every client leaves feeling delighted with their hair.
Bridal & Special Occasion Services
Do you offer bridal services?
Yes.
We’re proud to be a wedding specialist salon, offering:
- Bridal Hair
- Bridal Makeup
- Beauty Treatments
- Wedding Party Services
Do you travel to wedding venues?
Yes.
We travel to venues within a 50-mile radius. A travel charge will apply depending on location.
Are bridal trials included?
Yes.
Bridal hair and makeup trials are included within our bridal packages.
How far in advance should I book my wedding?
We recommend booking around 12 months in advance, particularly for weekend weddings during peak season.
However, we’ll always do our best to accommodate last-minute enquiries where possible.
Products
Which brands do you use?
We carefully select premium professional brands, including:
- Goldwell Colour
- Goldwell Dualsenses
- KMS
- Kerasilk
- Joico
- GHD
- Dermalogica
- Tropic Skincare
Can I buy products in the salon?
Yes.
We stock a wide range of professional retail products for home care.
Which products are right for my hair?
Your stylist will always recommend products based on your hair type, goals and daily routine.
Blonding & Balayage
I’m not sure which colour service to book.
Here are some of our most popular services:
Balayage
Hand-painted colour for a soft, natural, lived-in finish.
Face Frame
Brightens around the face with subtle highlights.
Roots & Refresh
Permanent root colour with foils through the parting or T-section.
Global Colour
One permanent colour from roots to ends with full grey coverage.
Root Touch-Up
Permanent colour to cover regrowth.
Still unsure? Book a consultation or give us a call—we’re happy to help.
Will I need a toner?
This depends on:
- How your hair lifts
- Your desired shade
- Your overall colour goals
Your stylist will advise what’s best during your appointment.
How many appointments will it take to achieve my desired colour?
Every hair journey is different.
This depends on:
- Your natural colour
- Previous colour history
- Hair condition
- Desired result
Can I go blonde in one appointment?
Sometimes—but not always.
Your stylist will assess your hair and advise the safest way to achieve your blonde goals while maintaining healthy hair.
How do I maintain my blonde between appointments?
We’ll recommend professional shampoos, conditioners and treatments to keep your blonde bright and healthy. Depending on your colour, we may also suggest toner appointments between major colour services.
What’s the difference between Global Colour and Roots & Refresh?
Global Colour
A single permanent colour applied from roots to ends, providing complete grey coverage.
Roots & Refresh
Permanent regrowth coverage combined with strategically placed foils for added brightness.
When might an additional surcharge apply?
Additional charges may apply if your appointment requires significantly more time, including:
- Back-to-back foils
- Fine babylights
- Extra-long hair
- Very thick hair
Your stylist will always discuss any additional costs before your service begins.
Beauty Services
I’m not sure which nail service to book.
Here’s a quick guide:
Gel Polish
A thin, flexible coating that provides long-lasting colour and shine on natural nails.
Builder Gel
A thicker gel designed to strengthen, sculpt or extend natural nails while maintaining flexibility.
Acrygel (Polygel)
A hybrid of acrylic and gel, combining strength with easy sculpting, making it ideal for overlays and nail extensions.
Please note: If you already have product on your nails, you’ll need to book a removal appointment alongside your new service.
I’d like nail art but I’m not sure how much time to book.
Simply send your inspiration photos to our Instagram page before your appointment.
Our team will advise what’s achievable and ensure the correct amount of time is booked.
